Taking Control of Overwhelm

image via Simon Carr – click for info

This is a guest post by Michelle Nickolaisen.

Overwhelm is one of the most unpleasant sensations I can think of, right up there with going to the dentist. Possibly the worst thing about it is that when you’re feeling overwhelmed, you’re paralyzed with it… which means you aren’t doing anything to stop whatever’s overwhelming you… which makes the overwhelm that much worse. Just writing that sentence made me feel a little stressed out, remembering the times when such a situation has happened to me. Part of being creative, too, is that overwhelm can negatively affect your work — even if the source of the overwhelm has nothing to do with your work.

That’s what this post is all about — I’m going to share with you a quick & useful process you can use to get your overwhelm under control, so that you can start taking the actions you need to take. Which leads to everything being back to a blissful state of calm. Or, at least, a slightly-less-chaotic state of normal. (Whatever floats your boat.)

The first thing I want you to do is grab some paper to write on.

If you’re feeling particularly organized, you can use a spreadsheet, but I like to use paper for these sorts of things; the tactile sensation of actually writing makes a huge difference for me in effectiveness. And, fun fact, writing things down can spur new ideas (when scientists studied people writing, several areas of their brains were lighting up at once, as opposed to typing, which only activates one area of your brain).

Ready? Good. Once you’ve got your paper, divide it into three columns.

Left: The Impression That I Get

In the left hand column, you’re going to write down what’s overwhelming you. Just starting to tease out what it is that’s got you freaked out can make a big difference, because often we don’t analyze the feeling, we just feel it. Teasing it out can make you aware of whether the overwhelm is being caused purely by emotions, by reality, or by some mix of the two. So, this is the column where you’ll write down, “I’ve got too much to do at work this week,” “I told my friends I’d help them move and now I don’t have time,” etc. Be as specific as humanly possible about what it is that’s overwhelming you.

Middle: The Cold, Hard Reality

Now, we’re going to play scientists. Lab coat optional.

Fact: Overwhelm is almost always a head game. I can’t count how many times I’ve sat down to do this exercise, only to realize that I don’t actually have any more to do this week than any other week. I’m just stressed out about something entirely unrelated — relationship issues, worrying about a friend, family drama, what-have-you — and it’s leaking into my brain, making me feel overwhelmed about everything at once.

This might not be the case for you. You might have actually overcommitted. You might just have too much on your plate at this moment. That’s okay, we’re going to fix it. But we need to figure out, if that is the case, by how much it’s the case. Using hard numbers and facts.

With the above examples, you’d follow, “I’ve got too much to do at work this week” with “I have to do x, y, and z this week, that’s different from my normal workload. They’ll probably take an extra five hours of work this week.” Or, “I told my friends I’d help them move” with “They’re moving on this day, and these are my other commitments this week.”

Think about it like an outside observer. How is this different from other times when you’ve been in a similar situation but didn’t feel overwhelmed? What constitutes “not having enough time”? How much time and energy will things actually take up once you get started on them? And how much of the overwhelm is you guilt-tripping yourself unnecessarily?

Right: Whatcha Gonna Do With All That Junk?

The right hand column on the page is, as you may have guessed, for writing down what you’re going to do to stop being overwhelmed about this specific thing, and to start taking action. In general, there are three paths to take here: move/modify, delegate, or delete.

Move or Modify

Can you move this specific obligation? Is next week or next month less busy? Is this a project that has to be done right this minute, or can it be moved to next quarter? If you can move something, do it. But make sure that you don’t move all of the things that are overwhelming you to the same week, otherwise you’re just kicking the issue down the road where it’ll cause trouble again.

If you can’t move an obligation, maybe you can modify it. To use one of the aforementioned examples, instead of helping your friends move for four or five hours one day, maybe you can help them for an hour or two instead. Is there a way that you can make this obligation smaller or involving less commitment?

Delegate

Do all of these things absolutely, positively need to be done by you? Fancy Hands and Task Rabbit can be useful here when it comes to handing off things that need to get done, but not necessarily by you. If you don’t need someone local, there’s also Zirtual. Between these three sites, you should be able to find someone to handle almost anything you need. Relinquish the need to handle every small detail and the stress that comes with that need.

Delete

Is this thing that’s stressing you out even important? Do you still actually want to do it? Do you need to do it? Or were you going to do it out of some misguided sense of obligation? We tend to take on a surprising amount of crap; one of the great things about becoming more busy is that it gives you a fantastic reason to let go of obligations and things you don’t actually want to do.

Whew! Don’t you feel better? And now, the next time you’re feeling freaked out & overwhelmed, you know what to do to get it back under control.

Now, go get yourself a margarita. You deserve it.

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Michelle is a project + operations wrangler for creative businesses, who also writes & teaches about productivity, organization, & systems (that don’t suck) for creatives. She lives in Austin, TX with her Shiba Inu & loves Buffy, dark chocolate, and tacos. Find her on the web at Bombchelle, on Facebook, or on Twitter.

Take your business on the road

Scoutie Girl - Tooling Around: Business on the road

First, a disclaimer. As much as I’m a workaholic sometimes, I’m a firm believer that when you’re on holiday you should be doing just that: holidaying.

I’ve just returned from an amazing five weeks travelling overseas without working, except for blogging my travel photos. Bliss!

With that out of the way, there are times when you will have to work while you’re away from the office or studio. You’ll want to fire off your line sheet straight to that shop owner at the trade show or arrange dinner with your fellow conference-goers. Sometimes life will throw a curveball and a family emergency will have you a thousand miles away from your desk, but still with your regular workload to deal with. Or perhaps you actually want to go all-out and embrace location-independent working.

Whatever your reasons, you’ll need a bit of preparation before you leave the office, including a few well-chosen tools.

Note: This post will assume you have a laptop or tablet, plus a smartphone. I’ve tried to be as device- and platform-neutral as possible. You should also read the previous post about holiday-proofing your business, as this post picks up where that left off.

In the clouds

Working remotely no longer means dialling into some expensive server back at head office. With cloud computing it’s never been easier or cheaper for business people (no matter how small the venture) to access files on the go.

Dropbox

Dropbox is a fantastic tool for storing your work and sharing large files. I particularly loved it on our trip for backing up our (many!) photos every evening using the hotel’s wifi. To have the storage space I need I have the premium version at $10/month but the peace of mind that our precious memories were safe was priceless.

Google Drive

Now that Google Docs has changed to Drive and can be used for all kinds of files (not just the in-built Docs formats), its potential rivals Dropbox. Its advantage has always been the functionality for collaborations, so if you work with colleagues and other collaborators I’d opt for Drive over Dropbox. Existing Google users will also appreciate the integration with other apps.

Basecamp

While my own business doesn’t use Basecamp, I have experienced it on the client end and I was super impressed with how it stores all the necessary information for project management. There’s no switching between your email here, your project calendar there and your file storage somewhere else, everything is contained in the one online home. If you’re in a service-based industry, especially if you work alongside virtual assistants/employees, I would highly recommend looking into it.

Expensify

Don’t come home with pocketfuls of scrunched up receipts and transport tickets that you’ll then have to sort through to lodge your expense claims. Instead, sign up for Expensify and take photo records of your receipts. It can even pull data straight from your bank account and integrate with Google Apps and Evernote.

Last Pass

Of course, to access of these tools you’ll need to remember your passwords! Sign up for Last Pass and you’ll never be caught out.

Go offline

As awesome as cloud working is, it does require the internet which can be problematic when on planes, in remote locations, outdoors or places like conference centres. Many apps now have an ‘offline’ mode for those times when we can’t be connected. Even if you have data on your device, if your fees are high (particularly if you’re on global roaming) it pays to stay offline unless necessary.

Gmail

Catch up on emails and access info from your archives using Gmail Offline. You never know, you might just find you love the interruption-free productivity that you start working offline even when you do have internet access! To install it, open your Gmail and go to Settings > Offline.

Evernote

If you’ve installed Evernote on your laptop, you’ll have all of your data stored locally, however if you’re relying on a mobile device you normally need an internet connection to access it. That is, unless you activate offline notebooks. You’ll be able to access to your itinerary, conference timetable and reading material no matter how shoddy (or non-existent) the network connection is. It’s supported on most devices but I believe there are some limitations with the free version. Here is a great article to walk you through it.

Instagram

While you can’t publish your Instagram images without a network connection, you can set it to airplane mode. You can still take your photo as usual and instead of posting it online it will add it to the photo album on your phone so you’ll have it handy when you then want to add it your Facebook or blog.

Maps

You can ditch the bulky paper maps because you can now access maps offline! While you can’t use it as a GPS to direct you, you can use it to navigate yourself as you would with a regular map. Be sure to save the relevant maps beforehand while you still have a connection, so that they are pre-cached to your phone. Save the location of your hotel, conference, sights, train station and meetings. Note that they only save within a 10 mile radius, so they’re perfect for your business trips and inner-city sightseeing. There’s Google Maps offline for Android and Apple Maps offline for the iPhone.

Keep on bloggin’

If blogging is a big part of your business (or if it is your business), you likely want to maintain the momentum even while you’re away from home. Here’s what was in my on-the-road blogging arsenal:

WordPress

I closed my studio while I was away, but I still wanted to check in with my blog readers and share my travel diary. While the limited functionality and different workflow of the WordPress app compared to the desktop version did take some getting used to, ultimately it did the job. Use one of the various mobile app versions instead of the browser version and you’ll be able to work on your drafts and publish them when you have connection again.

Camera connector

To transfer photos from my DSLR to my iPad for backing up and blogging, I used a camera connector. Simply plug in your regular camera cable and the other end fits into the iPad plug.

Filterstorm Pro

I used Filterstorm Pro for some serious photo editing while travelling. At $15 it’s pricey for an app, but the amazing advanced functions and bulk exporting tipped me over (the regular version still has very impressive capabilities but without the premium price tag). With one click you can export your photos to your backup Dropbox or share on social media, so you can make the most of your travel time instead of sorting out your photos. If you’re after something a bit simpler, try Photoshop Express, Photoshop Touch or Picasa.

Google Calendar

Set up your editorial schedule using Google Calendar so you can access it anywhere.

Stay in touch

Personally, I find one of the best things about going away is being unconnected for a while. It helps you fully experience the moment and have a clear head without the constant noise of news and social media. That said, you’ll still be wanting to contact family and (if you’re travelling for work) colleagues, peers and clients.

Skype

Phone calls are great but there’s nothing like seeing your loved ones when you’re calling home. Particularly great if you have little ones who may not be able to communicate well over the phone. Install the Skype app on your tablet or phone for free communication. Alternatives are Hangouts (for Google users) and Facetime (for i-device users).

TravelSim

If you can’t get away without having a phone while you’re overseas, check the global roaming fees on your plan. If they’re exorbitant, you’ll want to look into an international SIM card such as TravelSim. You can use your own handset and while they do give you a new number, you can set up a diversion so people can still use your regular number. Best of all, it’s prepaid so you won’t get any nasty surprises when you return! It looks like it’s aimed at Australian travellers so folks located elsewhere will want to check out local alternatives.

Twitter

I was trying to avoid using my email while overseas, so when I needed to contact industry friends to arrange a meetup or ask for local recommendations, I used Twitter. I didn’t have internet access on my phone, but it’s not too hard to find cafes and public hotspots while you’re out and about.

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I hope that’s made your next trip a bit more productive and enjoyable!
Share with us in the comments what your must-have on-the-go business essentials are.

How to be Fresh Online (part 2)

Wurlitzer jukebox 8×12 by Beth Berg  Click image for details

In the first part of this feature, Joy asked for some more help with syncing our online time with our offline lives. So without further ado, and in the words of the Jukebox DJ, “Joy, this one is for you.” Here are some pointers to help you craft your own “fresh” plan.

It’s perfectly natural to sometimes feel things are getting a little bit out of control in our digital lives. When we feel we don’t have room to breathe in our online jaunts, then it’s time for a little re-jig. Let’s move from rushed, resistance, and remorse to rhythm, relief, and results.

How to be fresh online

  • Be clear about what you want to do online each day. Consider activities that will move things forward whether in work or in life. For me tody that was to finish this post; list an item on ebay; email my list; scan a document; and then schedule some tweets (not happening). And check in with my in box.
  • Choose the tools that support your creative ventures. Support, not overwhelm, is the aim. Know yourself, know your needs and know how you like to work. I use Evernote to hold draft blog posts. I use Dropbox to store digital courses and books. I use TeuxDeux as an electronic daily to do list. And sometimes I use Buffer to schedule tweets.
  • Decide how you want to handle your inbox. The best approach is to find a system that works for you. Or make up your own. Your inbox is there to serve you. You get to choose how you engage with it.
  • Set aside money and time  for online courses and products. Gather the intelligence you need to plan ahead, e.g. launch dates and seasonal savings. And then when other fabulous offers come through — and they will — you can pass. I say this with love: You cannot do them all, and you do not need them all, even if you want them all.
  • Indulge in digital binges. This includes creative research, video teaching treats, and audio downloads. Some can be enjoyed while cooking, having your hair done, driving, or having a lie in. Or you can just put time in the calendar.
  • Develop a strong offline life. Fill your world with activities and people that make you feel alive. Enjoy slow food, the slow lane, and the scenic route now and again. Develop daily practices that nourish your inner life and that keep you aware of how you are feeling in your body.

Oh, and you can go slow online, too.

What will your “fresh” plan look like?

Okay this tune is over. Happy New Year!

How to be Fresh Online (dance?)

‘Salsa Dancing’ by Jayne Ifeacho

I’m perching on the arm of a chair, in between dances.  I watch the couples stepping back and forth, turning, twirling, and smiling, energised by the music and the movement of their own bodies.

♪ ♫ La salsa. ♪ ♫ Happy music. This was me last week on a special night out. It was such fun.

Today Africando is playing on You Tube as I draft this post. I keep jumping up to shake a leg. Both legs.

The Internet has revolutionised our lives. I’m sure there are pockets of humanity who are as yet unaware of the wonder of the web. But for us reading Scoutie Girl it has made the world bigger and smaller all at the same time. I, for one, am grateful for the opportunities it has brought my way – working with great minds, making new friends from across the globe, and encouraging and enthusing other creative souls in both hemispheres while listening to my laptop.

And mobile technology is taking it further. In the morning I can reach for my smartphone to check my inbox. If there’s anything that needs doing sharpish I note it and get on with my day as intended. Before, I’d have to fire up my laptop to do that. But once I did I would fall down a digital rabbit hole, and two hours later have all sorts of pages open and my to do list very undone.

I use simple systems to bring structure to my life, otherwise it becomes this mass of possibility. Like a big blob of jelly. What shall I do now? Who shall I speak to now? What experience would I like now? Online tools and applications are a huge help. That’s why I’m a raving fan of Evernote, Buffer, and the little task bar on my Google Apps email account.

But it doesn’t feel good to me to be perpetually online. What about you? I need to fill up my creative tank, find raw material for my imagination, give and receive hugs, and I need to move my body. I’m wired for the sheer pleasure and physicality of dance, and I’m wired for spending time with living, breathing people.

Our mission, if we choose to accept it, is to be intentional in lining up our use of technology with our values, dreams, and desires.

To be fresh online we have to get fresh air, fresh experiences, and fresh conversations offline.

Does technology ever get in the way of your time with people or does it help? How do you keep yourself feeling fresh and alive so that you can integrate online you with offline you?

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Enjoy the holidays! And perhaps a dance or two?

Top 10 Tools for Creative Business Owners

Top 10 Tools for Creative Business Owners

I know, I know. You want to get off your computer and phone so you can spend more time at your workbench. But a handful of well-chosen tools can actually reduce the amount of time you need to spend on technology so you can focus on the work that matters.

Let’s get stuck in, shall we? In no particular order, we have…

1. Google Calendar

Organising your time is critical in business, but even more so when you’re the owner and your work hours are often blurred with personal time. You can use a paper calendar or day-planner of course, but a digital version such as Google Calendar has many advantages.

An obvious but important one is that it’s with you wherever you are. Using your phone you’ll be able to schedule in a meeting with that store buyer right then and there at the trade show.

Setting up a separate calendar for each of your areas of responsibility is also important. If you’re trying to focus on your client deadlines you’ll want to have just the ‘Business’ calendar showing, but then if you want to schedule a time for a client meeting you can switch on your ‘Home’ calendar to make sure it doesn’t clash with your daughter’s piano recital.

Don’t just limit yourself to traditional calendar items. How about your blogging schedule? Your babysitting club? Or your staff roster? You can either keep them private or share them with collaborators as necessary. This is another reason why your separated calendars are vital – your spouse doesn’t care about your editorial calendar and your assistant doesn’t need to know about Thursday night’s bikini wax.

Cost: Free

Get Google Calendar here!

2. Gmail

Since switching from Outlook to Gmail I’ve been whizzing through my inbox, then actually shutting it off to get some work done (imagine that?).

‘But wait!’, I hear you cry, ‘I’m trying to look professional here, I don’t want to be sending my emails from a Gmail address.’

You don’t need to! I send email through my own domain by setting up an account through Google Business Apps and my clients and contacts are none the wiser.

The single biggest thing you can do to immediately ease your inbox overwhelm is making use of the filtering and labelling function to direct incoming mail into folders that make sense for you. For example, all of my Etsy and Hardtofind sales go into my Orders folder which I check once daily, right before I head to the post office. The newsletters I’m signed up for go straight into my Subscriptions folder so they don’t interrupt me. I can’t overstate how critical this has been to keeping me focused and efficient.

If you find yourself writing the same type of email over and over, the canned response plugin will be your lifesaver. Another super handy add-on is the delayed response from Right Inbox, which is excellent for scheduling your responses to fall within business hours (just because you’re replying to email at 10pm doesn’t mean you want clients to think you’re still available at that hour!).

Cost: Free trial | Full version from $5/user/month

Get Gmail for business here!

3. Zendone

After a well-functioning inbox and calendar, an efffective to-do list is the next crucial weapon in your business ninja arsenal. There are a TON of options out there so it can be a bit overwhelming to decide. After much research, I landed upon Zendone. It’s based on the Getting Things Done method and integrates with Google calendar and Evernote. Even if you’re not a crazy fan of these like I am, you’ll be able to see the logical and powerful system.

Just like with your calendar, you can set up multiple tabs for each area of your life. From there you create Projects under which you list the sequential steps required to complete it. You can create recurring projects, assign deadlines and even mark it as ‘delegated’ to remind you to follow up. The other great part is searching tasks by context, that is, where do you need to be to complete the task. For example, when I’m whipping out my photography gear to take a photo for my blog, I’ll check the ‘Camera’ context and find that there were a couple of other things I needed to shoot too and save time doing it at the same time.

Unfortunately Zendone is still in Beta testing at the moment, so there’s no tablet or phone app as yet. But for someone like me who works predominantly on a desktop computer it has been tremendously helpful.

Cost: Free

Get Zendone here!

4. Evernote

Where Zendone keeps track of my tasks, Evernote keeps track of my ideas. I was forever writing things down on scraps of paper or in various notebooks and could never find the idea for the blog post / new product / genius marketing campaign when I later needed it.

I started with the free version and it was great and I later upgraded to the paid version to deal with the larger file sizes when I started using it to photograph and organise my receipts.

Some other ideas for using it are:

  • Use the Web Clipper to keep track of interesting articles and blog ideas
  • Store inspiration for top-secret projects that you don’t want the world to see on Pinterest
  • Store your ‘someday’ ideas for travel, house projects, recipes and more
  • Forward invoices and other paperwork directly to Evernote via email

Cost: Free | Premium version $5/month

Get Evernote here!

5. IFTTT

I have been on a mission to automate as much as I can in my life and work. Not to become some impersonal machine, in fact quite the opposite: to automate the repetitive tasks so I can spend more time on what is really important.

Of course many apps and software have their own fancy synching/integrating functions which is great. But who wants to spend hours working out how to do it in each proram?

This is where IFTTT comes in. Standing for If This Then That, it’s the genius concept that brings all of your tech tools together. Facebook, WordPress, Evernote, Google Reader, Email, Dropbox, Instagram, Google Drive… you name it!

I’ve really only scratched the surface, but here are just a few of the ways you could use it:

  • Send Instagram photos to your Dropbox retrieve them later to use on your blog
  • Send starred items in Google Reader to Evernote so you can refer to favourite articles later
  • Send your Facebook status to Twitter so you only have to log in once
  • Receive an SMS on your friend’s birthday so you remember to call her at lunchtime
  • Receive a text when rain is forecast so you don’t show up at your client meeting looking like a drowned rat

Cost: Free

Get IFTTT here!

6. Hootsuite

As great as social media is, it can be a total time suck. Especially if you have more than one platform and have multiple ventures, you could find yourself logging in and switching between accounts all day long.

I find Hootsuite great for managing my multiple Facebook pages and Twitter, all from the one screen. In addition to the time saved by having a single account, it can also help you schedule your posts. No, I don’t have to remember to get up early every Saturday and post congratulations messages to my wedding clients – I batch prepare and schedule these ahead of time. It’s great for things like promoting your blog posts and for spacing out your updates so they don’t all appear at once.

Cost: Free

Get Hootsuite here!

7. Dropbox

Want a sure-fire way to annoy bloggers, editors and family? Send them huge files as email attachments.

If that’s not your aim, sign up for Dropbox. I initially used to set up shared folders, but after a media contact deleted all of my press photos and a client started using it to store all of their music, I now only share the links to the read-only folders.

The main thing I use Dropbox for is my online press kit – media peeps can browse and download product photos and headshots at their leisure so they can get what they need even if I’m not availabe. I also frequently use it for submissions and to share high-res photos with family.

If you have colleagues/employees or often work remotely, you will find it significantly more useful. You can even use it to replace your hard drive if you wish.

Cost: Free up to 2GB | Pro version from $10/month

Get Dropbox here!

8. Xero

We’re nearly at the end and we haven’t even talked moolah yet. I know it’s not sexy, but managing your cashflow, invoices, bookkeeping, budget and tax is super important for any business.

When I started my business I am embarrassed to admit I had a woeful accounting system. I can honestly say that Xero changed the way I think about my business overnight. With automatic bank feeds, easy budgeting and a user-friendly interface, I now have to spend very little time grappling with my books. When it’s tax time, I simply make sure everthing is up-to-date and my accountant logs in and does the rest!

Outright is another popular options for a cloud-based accounting system. I chose Xero because they realise that not everyone lives in the US (ability to handle multiple currencies, Australian banks and GST, yes please!).

Cost: From $29/month

Get Xero here!

9. Analytics

I’m sure you’re putting in loads of effort with your various marketing strategies, but if you don’t track the results you’ll never know what’s working! Google Analytics takes out the guesswork.

I mainly use it to track where my traffic sources are coming from so I can then maximise those opportunities (hello Pinterest marketing!). Other handy tools are demographics, click-throughs, time spent on site and most popular pages. If you dig a little deeper there are also loads more insights including tracking your e-commerce sales, advertising campaigns and a whole lot more than I haven’t even got to yet.

It’s a little technical but it’s a goldmine of data. You’ll be able to confidently ditch that advertising campaign that didn’t work, make that traffic-spike-causing guest post a regular thing and craft your message to better appeal to your market.

Cost: Free

Get Analytics here!

10. Google Drive

As we’ve unchained ourselves from our workdesks and increasingly embraced multiple devices and location-independent working, it’s more important than ever to have access to your documents wherever you are. Dropbox is one way, as we’ve explored, but it does require the original software to be installed on the device in order to open and edit the file. For example I can put a Word Document in my Dropbox, but I can’t open it on my mobile phone or iPad since Office isn’t installed.

Google Drive (formerly Docs) has the advantage of having its own inbuilt file formats for things like documents and spreadsheets. The advanced functions and formatting of Word aren’t yet matched, so I wouldn’t use it for your fancy business plan or proposal. For basic internal use, especially for collaborations, it is excellent.

It’s not just for word processing and data though, you can use it just like a hard drive on your computer and store any kind of file and have it available synced to your various devices.

Cost: Free

Get Google Drive here!

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Now, I haven’t tried every option out there so this is just my personal experience.

If you have any favourites you’d like to share, please tell us about them in the comments!