heartsy: coup for handmade or discount disaster

It seems I’ve been living under a rock and missed the launch of Heartsy a few weeks ago.

Heartsy is a Groupon-type site for makers & artists. There are a few deals per day – which range from 50-90% off retail prices. I have to say, despite my pleas for spending more on your stuff, I love this (in theory). I love the exposure it could create for makers, the new hearts it could expose to handmade goods, the opportunities to “try” before you invest, and the word-of-mouth that could be generated.

When I shared my opinion on Twitter, people were taken off guard. How could I be into this?

In the video above, I share my big reason:

There’s a difference between a discount and discount culture.

Namely, discount culture – as espoused by Walmart and other big box retailers – hurts every one in the supply chain from the makers to the shippers to the retail workers to the shoppers. A discount, when used strategically, can be a great way to build cash flow and introduce new customers to your product.

Although my product base is quite different, I use discounting for exactly that reason and it works well for me.

I also share my (perhaps somewhat unique) experience of really using Groupon to try out new things at a discount and then coming back for more & more at full price. I might be an exception but I’m the kind of exception you really want in your customer base. And I have a feeling there are more of me than you might think.

So what other reasons are there to like this crazy discount idea?

  • Advertising is expensive and doesn’t always convert.
  • Getting your product into people’s hands means more people offline can see it.
  • Goods should be priced for profit at wholesale, not retail, so any loss is minimal at worst.
  • Makers can build lists of qualified buyers who can then be up sold to easily in the future.

I have more. Ask Megan.


Sure, there are plenty of ways this whole scheme could go horribly, horribly wrong.
There will be a lot of people who get burned. But I don’t see that as Heartsy’s fault.

While some may use the site get a cheap handmade thrill, it’s unfair to assume that shoppers can’t discern the difference between a one time deal and the value of the goods they’re consuming. Shoppers are getting over discount culture but that doesn’t mean they grab a discount!

Ultimately, it is the responsibility of the makers & artists who use the site as a marketing vehicle to develop great relationships with their buyers. It is the makers’ responsibility to celebrate maker culture as opposed to discount culture.

Heartsy should be used from a place of power, for both buyers & makers, not a place of desperation.

So, what do you think? Can makers who price properly benefit from this type of discount exposure?

Also recently wrote about the trouble of underselling (or why “discomfort” is a terrible pricing strategy) on Oh My Handmade.

the danger of DIY culture

waitress sterling silver rings

On one hand, DIY culture teaches us that it’s better to make than buy, better to do than accept. On the other, the New Economy tells us that we can embrace our entrepreneurial spirit, do what we love, profit from passion.

In the middle there is a choice – buy or make – where the two collide and threaten our happy little arrangement.

in practice

On Saturday, I had the privilege of speaking to the Pittsburgh Craft Collective about blogging. As part of my shtick, I asked them to think about their ideal audience. Often, when I ask people this question, they just describe themselves.

“Wrong!” I say. “You wouldn’t buy from you, you’d create it yourself.”

And not only that, DIYers not only do their own work, they do others work. On purpose. Not maliciously, of course, but out of a distinct desire to do it themselves. Which means, they’re not buying.

I’m generalizing, of course, but isn’t always easy to see things when the picture is painted in broad strokes?

new direction

The thing is, I have a lot of faith in folks at the Pittsburgh Craft Collective to figure out how to use their creative talents to make an honest living. Perhaps, the most honest living that can be made – one that emanates from your own passion & skills. A job where there is no pink slip except the one you give yourself.

As the old economy withers away and a new economy is born, we have more freedom than ever to do what we love. To approach the world with the eyes of an entrepreneur. To create our own career. Answer our vocation.

Heck, even Suze Orman agrees:

With one in six Americans currently unemployed or underemployed, the competition for work is fierce. So focus on what is in your control—selling yourself and your skills.

But you can’t do this if people aren’t buying. This is the quintessential case for mindful spending.

The new economy is a cycle in which our dollars are spent in our communities – whether local or virtual – and then come back around to our wallets as we sell our own skills & services. The new economy relies on creativity & innovation from a whole class of people and not just the creativity of an individual.

The new economy dares us to sell what we love to do and purchase what others love to do.

If you want others to support you with their dollars, you have to support them with your dollars.

We’ve learned SO MUCH from DIY.

  • how to sew
  • how to remodel
  • how to grow food
  • how to build
  • how to cook

I am so thankful for all that knowledge. And at the same time, I’m thankful for the people who do each of those things professionally. I am thankful that I can seek out high quality and save myself time by paying for it.

At some point DIY falls a little short and it pays to be aware that fact.

That might mean buying that painting for above your sofa instead of trying to recreate it – sorry, Martha. Or it might mean hiring an accountant instead of trying to keep your books yourself – sorry, Quicken. It might mean purchasing custom invitations instead of trying to design them yourself – sorry, Photoshop.

I’m of course thankful that, with the myriad of DIY websites out there, many people choose me to build websites for them.

The danger of DIY culture is that we can lose track of where we fit into the bigger picture of the new economy. We concentrate on becoming less commercial, more “by hand.” And so we stop buying and start making. But buying keeps us all in business and it allows others to try their hand at selling their craft, whether it be quilts or technical writing or biomechanical engineering.

When we do everything “in house,” we miss out on the expertise of others. Not to mention their passion & enthusiasm.

I want to continue to make a living doing what I love so I choose to support others who do what they love.

Embrace DIY when it comes to expression. Embrace conscious consumption when it comes to expertise.

Which way do you turn in the intersection of DIY and the new economy?

{i am an artist not a waitress rings by kathryn riechert}

disposable culture & our fear of commitment

recycled plastic bag bracelets

We live in a disposable culture. Our lives are like giant landfills. We’re surrounded by junk.

We pay 99 cents to download disposable music. We drive through “restaurants” making disposable food. We wear disposable clothes so we don’t ever have be without the latest trend. We create relationships – families even – that have disposable bonds. The entirety of our culture can be thrown away and bought anew.

“There’s a reason we say “put your money where your mouth is.” Where we put our resources – time, love, cash – on a daily basis creates, demonstrates and confirms our commitments.” — Kelly Diels

Kelly says, money = commitment. I couldn’t agree more. We can’t commit to quality, to things that last a lifetime. We can’t commit to things that nurture us instead of make us sick. We have a serious problem with commitment.

And so we have a serious problem with money: the way we earn it, the way we save it, the way we spend it.

There’s nothing wrong with stuff, with consuming. But when we treat out stuff like it has no value – because it doesn’t – that attitude creeps into other parts of our life. Our “commitment problem” doesn’t just reflect outwardly – we stop even committing to ourselves.

We don’t commit to our education, our creativity, our bodies, our psyches, our circumstances. We are constantly looking for the cheap way out.

Goods that do not nurture our homes, our lives, or our families are disposable. Food that does not nurture our bodies is disposable. Relationships that do not nurture our souls are disposable. We don’t have to commit to them. And we owe them nothing in return.

Deciding we’re going to commit to spending money on an art class or music lesson, a vine-ripened tomato picked from the farm in the next town over, a professional to service our business, or a piece of handmade clothing is not so much a commitment of money, it’s a commitment to yourself and to the rebuilding of our culture. It’s choice to consume something of real value that nurtures others as much as it nurtures you.

What are you committing to today? What have you decided is indispensable instead disposable?

{bracelets above are constructed from recycled plastics bags and are available at garbage of eden design}